Contact Us

Customer Support Centers

Toll free: 1-855-TERRABK (837-7225)
Telephone calls from any other locations: (305) 223-7219
Monday – Friday      9:00 a.m. – 7:00 p.m.  (Eastern Time)

Online and Mobile Banking Support Call Center

Toll free: 1-855-TERRABK (837-7225)
Telephone calls from any other locations: (305) 223-7219
Monday – Friday      9:00 a.m. – 7:00 p.m.  (Eastern Time) 

Credit Card Call Center

Toll free: 1-844-TERRABK (837-7225)
Telephone calls from any other locations: (305) 567-5588
Hours: 24 hours a day, 7 days a week

Main Telephone Numbers

Toll free: 1-855-TERRABK (837-7225)
Telephone calls from any other locations: (305) 448-4898
Hours:
Monday – Friday      9 a.m. – 6 p.m.  (Eastern Time)

Email Us

Important notice regarding sensitive data through non-secure email:
To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Terrabank. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our online banking secure message service by logging into your online banking account and selecting Ask a Question/ Send a Message from the Requests & Messages drop-down menu located under the Customer Service tab.

If you do not have an online banking account, or if you have a general question and would like to send us an email, please email us at: .

Write to Us

Existing Residential Mortgages
Notice of error and/or requests for information must be sent to:

Terrabank, N.A.
P.O. Box 140460
Coral Gables, FL 33114-0460

In your letter, please include the following:

  • Your name and mortgage loan number
  • Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.

Lost or Stolen ATM or Debit Cards

To report a lost or stolen ATM or Debit Card, please contact us at our Customer Support Center toll free at 1-844-TERRABK (837-7225), from any other location at (305) 223-7219, after business hours at 1-800-236-2442, or visit one of our Branch locations nearest you, or write to us at:

Terrabank, N.A.
Customer Support Department
P.O. Box 140460
Coral Gables, FL 33114-0460


Customer Complaint Policy